Central Appointment System

Details of the organization
Ministry of Health
Saudi Arabia
  • The organization has a strategy for coordinating WSIS Implementation at the national level: Yes
  • The organization has a national e-strategy: Yes

Information about the project
Central Appointment System
Centralized Appointment System (CAS) provides: Improved end-to-end scheduling experience for Primary Healthcare Centers (PHC) and Hospital services, eliminating patients need to visit hospital multiple times to manage their appointments. Centralized integrated scheduling management system allowing the patient to see all their scheduled appointments across all MOH facilities Improved patient engagement through multi access channels (mobile, web, call center) and notifications capabilities and real-time updates. Reduction in no show leading to better clinical services utilization. Potentially reduce ER visits for non-critical cases by directing patients to alternative service options
National implementation: Saudi Arabia
Ongoing from 09/04/2017 to 30/05/2018
GE Digital

WSIS information
      * E-health
  • Goal 3: Ensure healthy lives and promote well-being for all
  • Project
  • Website
  • Database