Digital Service Standard

Details of the organization
Digital Government Unit - Ministry of Public Administration
  • The organization has a strategy for coordinating WSIS Implementation at the national level: No
  • The organization has a national e-strategy: Yes

Information about the project
Digital Service Standard
Within the application of a National One Stop Shop (, a Digital Service Standard was implemented which includes a compendium of good practices and reference models to be met by the institutions to integrate procedures and services in the National Single Window, is composed of different elements that go according to the scanning status of each procedure or service. For the implementation of the standard by the institutions, a model was created which marks the steps to follow in the Guide for the standardization and certification of digital procedures with the Seal of Excellence in Digital Government. Institutions receive constant advice and training for the implementation of the standard, in order to streamline the management of procedures, by promoting their digitization, homologation and optimization, this focuses on building capacities among all the Federal Public Agencies in order to provide a whole of government approach under which more than 4650 public agents have been trained.
National implementation: Mexico
Ongoing from 01/01/2016 to 01/01/2030

WSIS information
      * E-government
  • Goal 8: Promote inclusive and sustainable economic growth, employment and decent work for all
  • Goal 9: Build resilient infrastructure, promote sustainable industrialization and foster innovation
  • Goal 10: Reduce inequality within and among countries
  • Goal 11: Make cities inclusive, safe, resilient and sustainable
  • Goal 16: Promote just, peaceful and inclusive societies
  • Programme