Details of the organization
Malaysia Administrative Modernization and Planning Unit (MAMPU)
  • The organization has a strategy for coordinating WSIS Implementation at the national level: Yes
  • The organization has a national e-strategy: Yes

Information about the project
1MOCC is a flagship initiative under the National Blue Ocean Strategy (NBOS) that aims to improve the government service delivery and communication between the public (also refer to as rakyat) and government agencies. Being a trusted government source of information and communication hub that facilitates interaction between public and government agencies, 1MOCC has been receiving large number of transactions, consisting of inquiries and transfer calls. The transactions between 1st January to 31st October 2017 amounted to 936,706 transactions, whereby 99.39% of these transactions were made through phone calls. 1MOCC had handled a total of 6.06 million transactions as of 31st October 2017 since the start of its operation on the 12th November 2012. In further of this, the public have had better experience in dealing with the government agencies via omni-channel provided by 1MOCC, as information is available for 24 hours every single day. On the other hand, it also provides the public with reliable and trusted information thus acting as a single source of authentic information. 1MOCC is an absolute innovation of first contact point in government service delivery to the public and a one of a kind implementation in the world of e-government.
National implementation: Malaysia
Ongoing from 12/11/2012 to 31/12/2017

WSIS information
      * E-government
  • Goal 3: Ensure healthy lives and promote well-being for all
  • Goal 4: Ensure inclusive and equitable quality education and promote lifelong learning opportunities for all
  • Goal 8: Promote inclusive and sustainable economic growth, employment and decent work for all
  • Goal 16: Promote just, peaceful and inclusive societies
  • Project