Details of the organization
Government Technology Agency of Singapore
  • The organization has a strategy for coordinating WSIS Implementation at the national level: Yes
  • The organization has a national e-strategy: Yes

Information about the project
MyInfo is a service that enables Singapore citizens, permanent residents and work pass holders to provide their personal data only once to the Singapore Government, its agencies, and to the key financial sector players such as banks for opening bank accounts. Citizens use MyInfo to provide consent for their validated data to be used in transaction, having full confidence that they are in control of their data and how it is used in an authorized and secured manner. This innovative use of technology minimizes the need for residents to fill up paper forms and submit physical documents such as their social security balances or income tax notices of assessment, reducing our ecological footprint (Sustainable Development Goal (SDG) 12: Responsible Consumption and Production). With the removal of the need to verify documents and time spent on face-to-face meetings, business efficiency has also been improved and companies can on-board their customers faster (SDG 9: Industry, Innovation And Infrastructure). Banks reported an average decrease of up to 80 per cent in application time for their customers, with some seeing up to 15 per cent higher approval rate due to MyInfo’s better data quality. Labour productivity will also increase as workers can now focus on higher value added jobs (SDG 8: Decent Work and Economic Growth). MyInfo takes a people-centric approach that reduces the cost of service delivery to government agencies, improves data governance and improves the service between both business and government with the people.
National implementation: Singapore
Ongoing from 01/01/2016 to 31/12/2028

WSIS information
      * E-government
  • Goal 8: Promote inclusive and sustainable economic growth, employment and decent work for all
  • Goal 9: Build resilient infrastructure, promote sustainable industrialization and foster innovation
  • Goal 12: Ensure sustainable consumption and production patterns
  • Project