The Public Services Centers «My Documents»

Details of the organization
Ministry of Economic Development of the Russian Federation
Russian Federation
  • The organization has a strategy for coordinating WSIS Implementation at the national level: Yes
  • The organization has a national e-strategy: Yes

Information about the project
The Public Services Centers «My Documents»
PSC «My Documents»
Realization of the “one-stop” principle, which involves the provision of federal, regional and municipal level public services at the one place is the main idea of the online platfrom Public Services Centers “My Documents” (PSC). Service’s recipients are free from visiting different authorities, getting documents at other state institutions or paying intermediaries. The recipient only needs to apply online and obtain a result within the indicated period; the rest of work, including interagency coordination, will be performed by the staff of PCS and the relevant state and municipal authorities. PSC created across all the territory of the Russian Federation. Its allow citizens to receive various services in one place and not to interact at the same time with officials directly. Such approach minimizes moral, material, temporary expenses of consumers of services and reduces corruption risks. Every year the centers become more popular among the citizens. PSC provide the most popular and socially important public services at one place. There are 29 federal services, including the issue or replacement of national and international passports, propert registration, residence registration, receiving maternity (family) capital and etc. Another 100 – 150 regional and municipal services are mainly in the fields of social security and protection, taxation, pension services. About 62 thousand do-all specialists work in more than 13,000 centers and offices of public services across the country which daily accept more than 370 thousand requests for providing the public and municipal services.
National implementation: Russian Federation
Ongoing from 07/05/2012 to 31/12/2020
1. The Ministry of Internal Affairs of the Russian Federation; 2. The Ministry of Telecom and Mass Communications of the Russian Federation; 3. The Federal Service for State Registration, Cadastre and Cartography of the Russian Federation; 4. The Federal Tax Service of the Russian Federation; 5. The Social Insurance Fund of the Russian Federation; 6. The Pension Fund of the Russian Federation; 7. The Federal Service for Surveillance on Consumer Rights Protection and Human Wellbeing of the Russian Federation; 8. The State Property Management Federal Agency of the Russian Federation; 9. The Ministry of Labour and Social Protection of the Russian Federation; 10. The Federal Service for Labour and Emloyment; 11. The Ministry of Finance of the Russian Federation; 12. The Federal Treasury; 13. The Federal Bailiff Service.

WSIS information
      * E-government
  • Goal 16: Promote just, peaceful and inclusive societies
  • Project
  • Programme
  • Conference
  • Database