Developing Target Operating Model for IT in the Municipal Sector

Details of the organization
Ministry Of Municipal & Rural Affairs
Saudi Arabia
  • The organization has a strategy for coordinating WSIS Implementation at the national level: Yes
  • The organization has a national e-strategy: Yes

Information about the project
Developing Target Operating Model for IT in the Municipal Sector
Balady Tamkeen
The municipal sector in Saudi is unique in structure, it contains the Ministry (MOMRA), sixteen regional municipalities (Amanats) and 269 municiaplities (Baladiyat) have several entities. Over the last 25 years those entities have been working almost in silos delivering services to citizens based on the regulations of the ministry. The services provided vary in nature and quality. Recently MOMRA and all entities have been working closely to improve the services delivered to citizens and to rationalize the spending. As part of that MOMRA and all entities have been working toward a new target operating model for IT, where IT services are centralized and applications are rationalized and consolidated. To develop the target operating model stakeholders form all entities have been involved in various working group to draft the best fit model for all entities. As a result, we have a consolidated roadmap for the sector and detailed one for each entity where all stakeholders will collaborate and work together to achieve better services for citizens, rationalized applications and services, better quality and agility of IT.
National implementation: Saudi Arabia
Ongoing from 01/02/2017 to 01/08/2017
Ministry of Municipalities and Rural Affairs 16 regional municipalities 269 municipalities

WSIS information
* The role of governments and all stakeholders in the promotion of ICTs for development
  • Goal 3: Ensure healthy lives and promote well-being for all
  • Goal 6: Ensure access to water and sanitation for all
  • Goal 8: Promote inclusive and sustainable economic growth, employment and decent work for all
  • Goal 9: Build resilient infrastructure, promote sustainable industrialization and foster innovation
  • Goal 11: Make cities inclusive, safe, resilient and sustainable
  • Project