Center for law-enforcement services

Details of the organization
General prosecutor`s office of the Republic of Kazakhstan Committee for legal statistics and special accounts
  • The organization has a strategy for coordinating WSIS Implementation at the national level: No
  • The organization has a national e-strategy: Yes

Information about the project
Center for law-enforcement services
Openness for citizens - is the main direction in the activities of state bodies. To this end, in 2017 the project "Center for Law Enforcement Services" was implemented. The task of the center is to promptly resolve complaints, provide quality advice on legal services to the public, increase the level of citizens' trust in law enforcement agencies, and eliminate administrative barriers and bureaucracy. The center is equipped with modern equipment, an electronic queue system, the Connection Point self-service sector, the eGOV portal (e-government portal), a video call room for government officials, a waiting room, a children's playground and other necessary infrastructure. The center is hosting citizens on legal issues, which, depending on the nature, are considered by experienced prosecutors. If necessary, a lawyer, a notary, a mediator, a psychologist are involved in the collegial resolution of complaints. If the issue is not within the competence, prosecutors help to compose appeals to authorized bodies.
National implementation: Kazakhstan
Ongoing from 05/03/2017 to 27/12/2017
General prosecutor`s office, Ministry of internal affairs of the Republic of Kazakhstan, Ministry of information and communication of the Republic of Kazakhstan, Committee of the Penitentiary System.

WSIS information
* Enabling environment
  • Goal 16: Promote just, peaceful and inclusive societies
  • Project