a2i’s Social Media in Public Service Innovation Initiative

Details of the organization
Access to Information (a2i) Programme, Prime Minister's Office, Bangladesh
  • The organization has a strategy for coordinating WSIS Implementation at the national level: Yes
  • The organization has a national e-strategy: Yes

Information about the project
a2i’s Social Media in Public Service Innovation Initiative
a2i is supporting the Bangladesh Civil Service to harness the power of social media to: 1. Discover creative ways to attain effective citizen engagement in the process of improving public service delivery 2. Establish a peer-support platform to encourage the spread of ideas and interaction among experienced senior civil servants and junior officers with innovative ideas and ambition 3. Institutionalize and manage the practice of citizen-centric innovation by breaking down hierarchical barriers across all ministries, departments and agencies. To date, over 2 million citizens have been engaged through 5,000+ government offices that now have their own citizen facing Facebook pages. Moreover, all 64 districts have opened DC Office Facebook pages.
National implementation: Bangladesh
Ongoing from 01/10/2007 to 31/12/2018
1. All ministries of the Government of Bangladesh 2. Cabinet Division 3. Parliament Secretaries 4. United Nations Development Programme (UNDP) 5. Innovation teams within the government and their more than 10,000 members 6. International organizations

WSIS information
* The role of governments and all stakeholders in the promotion of ICTs for development
  • Goal 10: Reduce inequality within and among countries
  • Goal 16: Promote just, peaceful and inclusive societies
  • Project
  • A modern peer-support and mentorship platform.