DEWA Smart Application

Details of the organization
Dubai Electricity & Water Authority
United Arab Emirates
  • The organization has a strategy for coordinating WSIS Implementation at the national level: Yes
  • The organization has a national e-strategy: Yes

Information about the project
DEWA Smart Application
DEWA App was introduced to provide sustainable and high-quality smart-services to suit the needs of all Dubai citizens,residents and owners.Also DEWA achieved100% smart transformation in June2014 with an Adoption rate of70.37% recorded in 2016.Our App has been enhanced by enabling new services in addition to new features and improving user experience and journey through different engagement channels including usability labs which resulted in achieving 89.55% in DEWA app Customer Happiness Survey2016, providing reliable end-to-end services available24/7 and scoring a high score in Smart Dubai Government accessibility assessment(2016).
Local implementation: United Arab Emirates, Dubai
Completed from 01/11/2015 to 05/06/2016
No partners where involved

WSIS information
      * E-government
  • Goal 9: Build resilient infrastructure, promote sustainable industrialization and foster innovation
  • Project
  • Mobile Application