Integrated Call Center

Details of the organization
"National Information Technologies" JSC
  • The organization has a strategy for coordinating WSIS Implementation at the national level: No
  • The organization has a national e-strategy: Yes

Information about the project
Integrated Call Center
Integrated Call Center for public services is an information and referral service that provides 24x7 consultation assistance on public services to citizens . ICC’s major objective is: - Providing single access point for citizens to obtain information on public services. - improving the level of public awareness about government agencies’ activities and about the procedure for public services delivery; - improving the accessibility of information on public services and on the forms of delivery thereof to citizens; - interacting with government agencies on issues relating to provision of information on public services.
National implementation: Kazakhstan
Ongoing from 01/01/2010 to 01/12/2020
Ministry of Information and Communications

WSIS information
* The role of governments and all stakeholders in the promotion of ICTs for development
  • Goal 16: Promote just, peaceful and inclusive societies
  • Project