Unified Security Operations Center 911

Details of the organization
Agency for Security Planning and Development, Ministry of Interior
Saudi Arabia
  • The organization has a strategy for coordinating WSIS Implementation at the national level: Yes
  • The organization has a national e-strategy: Yes

Information about the project
Unified Security Operations Center 911
The Unified Security Operations Center 911 project (MOI911 project) represents the consolidation of emergency call taking services into one physical location by utilizing a single emergency number for multiagency unified calls handling at provincial level. The target operating model also included consolidating field dispatch at the agency level while deploying a crisis management and joint operations capability. The MOI911 project delivered processes, data, systems, information and communications technology (ICT) and training resulting in unification of the operational rooms through a single emergency number 911 for the agencies of Police Patrol, Traffic, and the Road Security Special Forces along with the Civil Defence.
National implementation: Saudi Arabia
Ongoing from 28/06/2015 to 27/06/2018
Public Security Directorate Civil Defence

WSIS information
* The role of governments and all stakeholders in the promotion of ICTs for development
  • Goal 9: Build resilient infrastructure, promote sustainable industrialization and foster innovation
  • Goal 11: Make cities inclusive, safe, resilient and sustainable
  • Goal 16: Promote just, peaceful and inclusive societies
  • Project