Citizen Feedback Mechanism

SIGAPKU

Accountability within a health system can help enhance performance and improve service delivery. Few mechanisms exist for citizens to provide feedback about the standard of service and as a result, hospitals and health providers are rarely held accountable for providing high-quality services that meet the needs of the communities they serve. As part of a set of interventions aimed at encouraging citizen involvement, promoting transparency and strengthening accountability, EMAS has developed an SMS and web-based system, Sistem Informasi Gerbang Aspirasi Pelayanan Kesehatan Publik (SIGAPKU) that is used to capture, analyze and address citizen feedback.

http://assets.emasindonesia.org/assets/uploads/file/2013/12/ICT_Factsheet_Eng.pdf

National implementation: Indonesia

Fully implemented and active from 01/01/2011

JHPIEGO, RTI International, Save the Children, Muhammadiyah, Budi Kemuliaan Funder: USAID

• Adolescent
• Adult
• Children between 5 and 12
• Children under 5
• Elderly
• New born
• Pregnant women

• Self-use/patient

• Adolescent health
• Ageing
• Chronic diseases
• Disability
• Environmental health
• Healthy living
• Immunization
• Injuries, Traffic
• Maternal, newborn, infant and child health
• Mental health
• Nutrition
• Obesity
• Patient safety
• Pregnancy
• Reproductive health
• Substance abuse

• Cancer
• Cardiovascular diseases
• Cerebrovascular diseases
• Diabetes
• Diarrhoeal diseases
• Hepatitis
• HIV/AIDS
• Malaria
• Neonatal infections
• Polio
• Tropical diseases
• Tuberculosis

• Access to information and services
• Data collection
• Health surveys
• Healthcare management
• feedback mechanism

• Satellite
• Wired network
• Wireless network

• Mobile phones
• Smartphones

    None

This project is evaluated? No