REG4COVID 2.1: What does the future look like?

REG4COVID survey banner
This brief questionnaire is addressed to ICT Stakeholders around the world with the objective to collect initiatives and experiences, focusing on ongoing initiatives and innovative policy and regulatory measures designed to ensure communities and businesses remain connected, and to harness the full power and potential of ICTs to save lives during the COVID-19 Crisis.

The Questionnaire is divided in two sections:
- Section 1: Immediate Measures applied during the COVID-19 Crisis (First 6 months, from March to September 2020)
- Section 2: The Future Ahead: post-COVID-19 phase

Thank you for taking this short survey. It only takes 10 minutes to complete and will provide crucial information to prepare our common future.

Person completing the questionnaire

Last Name, First Name
Organisation type
Phone Number


1. Has your organisation defined and implemented an emergency telecommunication/ICT plan or a contingency plan for any specific hazard including pandemics like COVID-19?

2. Which measures implemented by the Government or the ICT National Regulatory Authority (NRA) have been of greatest value in responding to the crisis? Please evaluate by level of importance from 0 (less important) to 10 (most important)
Implemented MANDATORY measures requiring Network Operators cooperation in enhancing connectivity, accessibility and affordability
Implemented VOLUNTARY measures requiring Network Operators and service providers cooperation in enhancing connectivity, accessibility and affordability
Allowed flexible network and traffic management
Allowing more flexible IMT spectrum use (e.g.: granting temporary licenses for IMT services)
Accelerating the allocation of available IMT spectrum licences (e.g.: granting permanent licenses for IMT services)
Authorised the use of additional unlicensed spectrum during this period
Facilitated the use of New Fixed Wireless Access (FWA) networks (4G/5G) to quickly deploy necessary wireless broadband infrastructure
Reduced of license fees including fees for spectrum licenses
Mandated an increase of overall or minimum consumer broadband capacity and speeds
Mandated the provision of free services to customers by licensees
Mandated or provided funds to boost free Wi-Fi in public areas and medical centers
Acceleration of universal services strategies and financing
Government subsidy to operators for broadband services
Implementing Consumer protection measures (e.g.: no or limited customer terminations for non-payment)
Relaxation of applicable competition policy rules
Relaxed current Quality of Service (QoS) measures
Development and use of specific health applications
Development and use of contact tracing apps
Support e-learning during the education suspension/lockdown period
If others, please specify

3. Are there other measures/responses which have not been tried which you believe would be valuable? (please list any that you believe would be valuable)

4. What immediate commercial initiatives were implemented by Telecom/ICT Operators and Service Providers in your country? Please evaluate by level of importance from 1 (less important) to 10 (most important). Please indicate 0 for not implemented
Offered free data to businesses
Offered free data to schools
Offered free data and services to health centers
Offered free access to digital productivity tools (e.g.: videoconferencing, commercial platforms, etc.)
Developed or supported the development of contact tracing apps
Effected changes to compression algorithms etc. to minimize bandwidth demand
Offered free or subsidized digital devices to end consumers (e.g.: dongles, handsets, laptops)
Renegotiation of wholesale services conditions and rates
Increased broadband speeds/capacity to help customers from working/studying from home
Facilitated/subsidised prepaid mobile recharges
Provided free access to Government/health and information services
Provided free access to online learning resources
Facilitated mobile money transactions, online prepaid recharges and other online transactions
Deployed or augmented Fixed Wireless Access (FWA) networks
Granted free access to networks and waived any overcharge fees
Waived national roaming charges
Waived international roaming charges
Facilitated connectivity in rural and isolated areas through the provision of satellite services
Facilitated improved connectivity to groups of socio-economic disadvantaged who cannot afford connectivity and/or the cost of acquiring digital devices
If others, please specify

5. Please indicate the URL (from your organisation as well as any other relevant partners as per Question 4) where information about such responses is publicly available

6. Has your organisation worked in collaboration with ICT Regulatory Agencies and/or Ministries representing other industries/sectors (other than telecommunications)?
If yes, please specify with which other National Sectors (tick as many as necessary)

If others, please specify

7. In your view, have there been significant barriers to the implementation of immediate measures/responses to address the adverse impacts arising from events like pandemics? Please evaluate by level of importance from 0 (less important) to 10 (most important)
Low operator margins which limit their ability to provide free or subsidized services and/or limit capacity for further network investment in needed network infrastructure
Structural rigidities in the processes for the timely allocation of IMT spectrum (e.g.: need to undertake the transition from analogue to digital television or longer term spectrum refarming say of C-Band spectrum)
Limited access to international bandwidth/capacity
Limited access to cloud services
Lack of domestic cloud services to support demand
Legal and regulatory barriers which limit rapid and effective regulatory responses
New infrastructure deployment such as towers and backbone infrastructure delayed by complex and costly approval processes which restrict or impede development/rights of way/tower sites, etc
Too high reserve prices are set for IMT spectrum auctions resulting in unallocated IMT spectrum
Blocking of innovative broadband solutions – for example, existing operators restrict/oppose community/municipal broadband/Wifi solutions
A lack of content, services, resources, in local language/s
A lack of availability of/access to/affordability of digital devices (e.g.: smartphones and laptops) particularly for low income individuals (including those located in rural areas), households and very small businesses
Lack of collaborative regulatory approaches between different government agencies

8. What international platforms, guidelines and events have assisted you in defining measures applied (tick all that apply)
If others, please specify

SECTION 2: The Future Ahead

9. Has your organisation already prepared a post-crisis plan?

10. What will happen to immediate emergency measures applied – will they be
Please explain

11. What are in your view of the most important measures in question that must be included your country's plans for the post-crisis situation in terms of ICT policies and regulations? (top 3)
If others, please specify

12. What would be the 3 most beneficial work the ITU could do for your country to further support you in this crisis and beyond?
If others, please specify

13. Please share any recommendations or lessons learned that you consider could be useful for other ICT stakeholders world-wide

14. Please share any regulation, text or URL that you consider that you consider useful, and attach any relevant file below
[Attached files: Title, summary of each file - e.g. link, pdf, documents, images, charts, maps, etc]

If you would like to attach several files, please put them in 1 pdf document or together in a zip folder.
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