ITU

Did you ever have difficulties in getting reimbursed?

If yes, please give a detailed account:

Have you noticed improvements of the claims reimbursement since then?

Are you aware of CIGNA’s representative at the ITU every Friday?

Have you ever had to directly contact CIGNA or the focal point at ITU to solve a problem?

If yes, did CIGNA or the focal point provide a solution to your problem?

Have you ever had difficulties being admitted into a medical establishment without providing an advance payment?

If yes, please Explain

Has CIGNA ever refused to reimburse any of your claims?

If yes, were you in the position to defend your claim in order to be reimbursed?

Comments

Medical Plan

Does the ITU scale system for deductibles seem fair to you?

If not, do you have any other solutions to propose?

Do you consider that preventive tests such a as colonoscopy, mammography be paid at 100% as part of preventive health care measures?

If yes, please explain

Would you be prepared to pay higher contributions to have semi private hospitalizations and prescribed medicines reimburses at a higher rate of 90 or 95%?

Would you be prepared to pay higher contributions to have higher dental and optical credits?

Insured person situation

Do you have at least one family member with another primary insurance?

Means & Tools

Do you frequently consult Cigna's website?

If yes, for what purposes

if other, please specify

Cigna's website is easily accessible

Cigna's website provides me with the information that I need

Please explain:

Are the Collective Medical Insurance Plan (CMIP) Information Notes on CIGNA’s website clear enough?

If no, please elaborate:

The online claims process is easy to use?

The claims via post are easy to use?

Please elaborate:

The deductible application is clear and is fully indicated in the reimbursement statement. (Franchise)

Please specify

The pre-notification is clear and the procedure to follow in this regard is easy to use.

Please elaborate

Global feedback

Has the CIGNA medical plan met your needs since its inception in May 2014?

Any other comments:

Cigna has launched “Cigna Comfort+”, an additional coverage to the ITU Collective Medical Insurance Plan, effective 01 January 2017. Would you be interested in joining this plan?

if no, why not ?

if other, please specify

Please complete the following:

Gender

Age

REGION

Contractual status

if other please specify

Number of insured dependants