| The Mobile Economy Latin America 2021 - 04/01/2022 |
| GSMA |
| International and Regional Organizations | International |
| The mobile industry in Latin America continues to play a crucial role in the response to COVID-19. Mobile networks have enabled social and economic activities to continue. People have relied on the Internet to stay connected to friends and family, access educational and health services, and work remotely. This has driven mobile data traffic to new levels. Networks have held up well, reflecting sustained investment from operators over the past few years. Mobile operators have implemented a range of measures to support communities throughout the pandemic. Efforts during the early stages concentrated on providing targeted support for vulnerable individuals. For instance, operators offered discounts on mobile tariffs and provided digital content and tools to help people get online. More recently, operators have adopted measures to help society recover, including the use of mobile big data (MBD) analytics and AI expertise to inform government response measures. Specific examples include the following: • America Móvil and the Carlos Slim Foundation have developed the FCS Monitor App – a tool thatallows users to report COVID-19 symptoms and identify when to receive medical treatment. • Telefónica Argentina has partnered with the University of San Martín to develop The Citizen Mobility Index, an MBD and AI solution, to help governments monitor and control mobility flows during lockdown restrictions. • TIM Brasil is offering free educational content on its MOOC (Massive Open Online Courses) platform, to support those who had their education disrupted in the pandemic. TIM has launched new courses addressing subject matters relating to financial education, technology and agriculture. |
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