| Avoid customer damage during emergency due to eventual service shut-off, ensure service continuity, avoid network saturation, prevent contagion by face to face interactions - 20/06/2020 |
| OSIPTEL |
| TELECOM/ICT Policy Makers and Regulators | The Americas | Peru |
| • Forbids telecommunication services shut-off during emergency due to lack of payment. • Telecom operators must perform traffic management in order to prioritize the functioning of applications oriented for remote working, tele-education and tele-medicine services, in hours between 08:00 to 18:00, from Monday to Friday, respecting what is established in the Net Neutrality Rulings. • Mandates operator to suspend face to face customer support services. • Suspends deadline for physical bill remission to subscribers, for periodical information reports and specific data requested by the regulator. |
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