| Nepal Telecom's Role in the COVID-19 pandemic: Impact on business, challenges and opportunities - 30/05/2020 |
| Nepal Telecom |
| TELECOM/ICT Operators and Service Providers | Asia & Pacific | Nepal (Republic of) |
| Nepal Telecom is one of those telecom companies that has been providing continuous support to its users amid the COVID-19 pandemic. Nepal Telecom played a crucial role in handling the crisis situation and business activities by encouraging the ‘work from home’ approach during this lockdown. Nepal Telecom offered various discounts, schemes, and packages on their services. While the pandemic has the economy of the country upside down, NTC continues to serve its users. We cannot appreciate enough the constant contribution of telecommunication employees who have been working continuously despite the pandemic threat. The Telco has carried out some innovative steps for its user during the lock down period. Some of its appreciable roles are as follows: Public awareness. As the first step of public awareness, NTC started to spread information about causes, precautions, and preventive measures of coronavirus through the ringback tone. Call centerHotline numbers 1115 and 1133 were made available for the COVID-19 call center, through which people can consult for the COVID-19 related information. Support to CCMC (COVID-19 Crisis Management Center) Nepal Telecom initiated IVR and toll-free service to assist COVID-19 control in collaboration with CCMC. Moreover, NTC supported CCMC to set up the call center at its office premise at Chhauni complex. Contact tracing services. A public survey was conducted with the help of the USSD service. The dial pin *1419# was used for contact tracing of COVID-19 suspects. Bonus, Zero balance, e-Shiksha package support during this period. |
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