| Measures taken for fixed and mobile users - 15/04/2020 |
| Commission for Communications Regulation of Colombia |
| TELECOM/ICT Policy Makers and Regulators | The Americas | Colombia |
| 1- Postpaid mobile users with plans of less than 18 USD that cannot longer afford it, will have a minimum connectivity for 30 days. After this time, they will have access to 200 SMS in the operator's network and to 20 websites established by the Government. 2- Mobile users in prepaid without money left in the account will have access to 200 SMS on the operator´s network. 3-For mobile prepaid and postpaid services whose values do not exceed 18 USD, the operators must guarantee navigation to the user (zero rating) to a website related to education defined by the Ministry of Education at no cost. 4- Fixed service users cannot be charged with default interests, but the service may be suspended if the user cannot for lack of payment. |
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Source Link Keywords: mobile, prepaid, postpaid, Colombia |