| ComReg (Ireland) welcomes telecoms industry commitments to assist customers during COVID-19 - 15/04/2020 |
| ComReg |
| TELECOM/ICT Policy Makers and Regulators | Europe | Ireland |
| ComReg welcomed the announcement by Telecommunications Industry from Ireland, the IBEC group for the sector. The main electronic communications providers have signed up to a common set of commitments to assist and help their customers during the COVID-19 Pandemic. The commitments are: (1) Any fixed broadband customers who do not have unlimited usage already as standard will be given the opportunity, if they require, to upgrade their package; (2) Any customer who does not have fixed broadband and who relies solely on mobile access to the Internet will have the opportunity to avail of affordable unlimited mobile data access/package; (3) Fair usage policies will not be automatically applied to unlimited fixed and mobile data packages; (4) Service providers may implement appropriate permitted traffic management measures to avoid network congestion; (5) Access to healthcare and educational resource websites identified by the Government will be zero-rated for all customers where technically feasible; (6) Service providers will engage with any customer that contacts them who has difficulty paying their bills to agree the best way of keeping them connected to voice and data; (7) Service Providers will work with ComReg in the event of complaints raised to ComReg by consumers, who consider they are not being treated in accordance with these Commitments. |
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Source Link Keywords: collaboration, connectivity, healthcare and educational resource websites zero-rated |