| COVID-19 – Useful Information for Telecoms Consumers - 20/04/2020 |
| Malta Communications Authority - MCA |
| TELECOM/ICT Policy Makers and Regulators | Europe | Malta |
| In the current COVID-19 pandemic, end-users, particularly those accustomed with visiting telecoms service providers’ outlets, may be struggling to find other remote alternatives to settle their bills or to refer any issues they may have to their service providers. Thankfully, there are a number of remote support services available to assist customers from the comfort of their homes. The MCA recognises the benefit to promote the use of these facilities to reduce visits at the service providers’ outlets and compiled useful information on various remote facilities made available by service providers for ease of reference. Useful information about these options can be accessed through the provided source link. |
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Source Link Keywords: Consumer protection, end-users services, telecommunication operators |