| COVID-19: Efforts by the local communication services operators - 06/04/2020 |
| Malta Communications Authority - MCA |
| TELECOM/ICT Policy Makers and Regulators | Europe | Malta |
| The MCA is keeping an ongoing dialogue with telecommunications and postal operators to ensure that citizens stay connected and adapt with ease during this extraordinary crises.The Authority is also in close cooperation with several ministries and other governmental bodies and with counterpart European national regulatory authorities to facilitate and support policies and decisions taken Maltese Government and the EU in dealing with this pandemic. The Malta Communications Authority (MCA) welcomes the efforts being undertaken by the telecom operators, postal operators and online traders in their commitment to remain close to their customers, while ensuring the stability and quality of service and the safety of their workforce. It is particularly reassuring to note that telecommunications service providers have introduced several beneficial measures including: -Providing people in key frontline professions with free mobile services. -Providing consumers with free access to TV Premium channels or entertainment applications. -Assisting customers stranded abroad by upgrading mobile services for free. -Providing online guidance for customers to manage their services in an electronic way. |
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