| Information System for coordination of humanitarian aid to the population in the quarantine period (1197) - 01/04/2020 |
| Ministry for development of information technologies and communications |
| TELECOM/ICT Policy Makers and Regulators | CIS countries | Uzbekistan |
| The Ministry for Development of ICT has launched an information system for electronic reception and registration of all applications for humanitarian aid to the population during the quarantine period. The information system allows to keep a complete record and manage calls and applications for assistance through a call center. The equipment for operator workstations of the 1197 call center was arranged with computer and office equipment, telephony and the Internet. An updated version of the IVR recording on “1197” was introduced with a choice of language, receiving an information message, checking the status of an application, connecting with psychologists. |
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Source Link Keywords: social assistance, humanitarian aid, information system for social help, IVR, call center |