| Anatel has taken steps to keep Brazil connected during the COVID-19 crisis - 20/03/2020 |
| Agência Nacional de Telecomunicações (Anatel) |
| TELECOM/ICT Policy Makers and Regulators | The Americas | Brazil (Federative Republic of) |
| This initiative aims to guarantee the availability of telecommunications services to support the Internet demand for everybody. Anatel is interacting with all agents in the telecommunications sector, to help Brazil overcome this great challenge. Actions will consider: 1) Operators and Service providers will adopt action plans to guarantee telecommunication services to operate considering the increment of usage. 2) Technical, administrative and service teams measures are implemented to continue to perform their functions safely for the health of employees and the population in general. 3) Operators and Service providers will give priority to the public utility bodies, such as health establishments. 4) Operators and Service providers will adapt the mechanisms for payment of bills, providing alternative means for the population, even in social isolation, to continue using telecommunications services. Special attention will be given to consumers who use prepaid services. |
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