| How the regulator, broadband and mobile firms are serving customers during the COVID-19 pandemic. - 25/03/2020 |
| OFCOM UK |
| TELECOM/ICT Policy Makers and Regulators | Europe | United Kingdom of Great Britain and Northern Ireland |
| Efforts of the UK’s broadband and mobile companies, who have committed to helping customers during the pandemic. As announced by the Government, BT/EE, Openreach, Virgin Media, Sky, TalkTalk, O2, Vodafone, Three, Hyperoptic, Gigaclear and KCOM have introduced a range of measures: 1) Providers will work with customers who are finding it difficult to pay their bill as a result of the pandemic, and will make sure customers are treated fairly. 2) They have committed to remove all data caps on fixed broadband services.They have agreed to offer some new mobile and home phone packages to help people stay connected. Some of these packages include data boosts at low prices and free calls from home phones or mobiles. 3) The providers will also make sure vulnerable customers or those who are self-isolating receive alternative methods of communication where possible, if the providers cannot fix priority repairs with their broadband or home phone services. |
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