| Decision taken by the Ministry of Communications - 22/03/2020 |
| Ministry of Communications (MOC) |
| TELECOM/ICT Policy Makers and Regulators | Europe | Israel (State of) |
| • Operating, in MOC headquarters, a situation room which monitors and receives daily reports from the operators. • Expand connectivity between infrastructure providers and providers of retail services to end-users.• Expand connectivity between local providers and submarine cable operators.• Working with the Israeli Internet Association to expand connectivity to the Israel Internet Exchange IIX. • Prohibition on actively marketing mobile packages by the mobile operators for two weeks, from March 24th until April 6th. • Response times - Reduce call centers staffing hours from 10 to 8 hours. • Waiting times in call centers - change from 6 minutes to 12 minutes maximum response time. • At the request of the Ministry, Netflix reduction – approx. 25% reduction in Internet traffic of Netflix streams. • Temporary allocation of the 700MHz frequencies to improve reception. • One month postponement of 5G tender auction. |
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