Gillian Makamara works in the Telecommunication Standardization Bureau (TSB) of the International Telecommunication Union (ITU) where she supports the development of international standards on performance, quality of service (QoS) and quality of experience (QoE). Gillian also contributes to ITU's work in the fields of distributed ledger technologies and quantum communications. Gillian holds degrees in Telecommunication Engineering from the Jomo Kenyatta University of Agriculture and Technology (JKUAT) and the University of Liverpool