E-Government
Welcome to our new column: “ICT Success Stories”. The work
of the International Telecommunication Union (ITU) includes bringing to the
attention of policy-makers, governments, industry, academia and the general
public issues relating to the broader telecommunication and information
technology environment.
As part of the preparations for the World Summit on the
Information Society (WSIS), to be held in Geneva from 10 to 12 December 2003 and
in Tunis from 16 to 18 November 2005 (see www.itu.int/wsis), ITU’s research
and analysis unit, the Strategy and Policy Unit (SPU), is gathering and
publishing success stories from around the globe on information and
communication technologies (ICT). These stories serve to illustrate projects
that have successfully deployed ICTs in various fields and in innovative ways.
As well as showing grassroots level, real-life implementation of new
technologies, the projects are valuable in promoting the goals of the United
Nations Millennium Declaration.
“E-Government” is the first in our series of “ICT Success
Stories”, which can also be found at www.itu.int/osg/spu/wsis-themes/ict_stories/
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From the United States to Cape Verde, governments around the
world have embraced ICTs, specifically the Internet, as a means to streamline
public sector processes, while providing citizens with easier access to
government services. These increased information flows between the public and
private sectors has helped to establish an environment of trust and reliability
between citizens and elected officials in many parts of the world. Moreover,
most ministries responsible for ICTs and modernization initiatives have began to
realize the importance of establishing a national strategy for becoming a part
of the global information society and narrowing the gap between the information
“haves” and “have-nots”.
Insights: Governments around the world have embraced ICTs as a
means of making their operations more efficient and transparent. Moreover, the
digitization of public service information has, in many instances, made
government agencies and officials more accountable. While many governments in
the developing world have only just begun to modernize dated institutional
structures, successful implementation of ICTs have proven to be an effective
instrument for connecting disparate government communication networks at every
level. By giving people a voice, albeit electronic, ICTs have also significantly
increased the participation of a country’s citizens in public decision-making.
As a number of public demonstrations, such as those in Belgrade in October 2000
and the Philippines in 2001 have shown, ICTs give citizens a louder and powerful
voice in national and international dialogue on governance. In both these cases,
the short message service (SMS) and the Internet were widely used. Whether they
are streamlining the provisioning of government services or empowering
populations, ICTs have become a prerequisite for modern governments the world
over.
ICT stories from the field
Gayan de Oro earth station
ITU 800251/
Administration of Philippines
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Short message service enables mobile phone users to send short
text messages to each other. In the Philippines, for example, users are
responsible for about 10 per cent of total global SMS traffic (or 50 million SMS
messages per day), making Filipinos the largest society of SMS users in the
world. In early 2001, Filipinos used SMS to coordinate the demonstrations called
“People Power 2”, that eventually led to a change of government. (See also: www.itu.int/ITU-D/ict/cs/philippines/material/PHL%20CS.pdf)
In Cape Verde, when the Government realized that it needed
computers and the Internet to modernize public sector processes, RAFE soon
became a key driving force for the country’s ICT revolution
ITU 030043/Vanessa Gray
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The Reforma da Administração Financeira do Estado (RAFE),
which was tasked by the World Bank to implement public sector and civil service
reform in Cape Verde, was not originally intended to be an ICT-related project,
but ended up computerizing government. When the Government realized that it
needed computers and the Internet to modernize public sector processes, RAFE
soon became a key driving force for the country’s ICT revolution. RAFE’s
services and training led the agency to increase its staff from three
technicians to over fifty within two years, and now serves over 20 government
agencies with some 2000 users. One of RAFE’s key objectives is to make
government more transparent and “user-friendly” by driving an e-government
initiative that will afford all Cape Verdeans access to the Internet. (See also:
www.itu.int/ITU-D/ict/cs/capeverde/index.html)
The SLIDE project in India has evolved into what is now known as
the Information Kerala Mission and seeks to computerize and establish a wide
area network (WAN) to connect the 1215 local governing bodies throughout the
State government
ITU 030081/Siemens
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Beginning in 1997 with the State-level Informatics System for
Strengthening the Decentralized Plan Implementation (SLIDE), government
decision-makers throughout India realized the important role that ICTs would
play in modern governance. Focused on creating efficient and responsive
mechanisms for governance at the local level, the SLIDE project employed a
variety of ICTs to help local institutions mitigate the transition to a
decentralized governing system that is unique to the State. The project, which
has evolved into what is now known as the Information Kerala Mission, seeks to
computerize and establish a wide area network (WAN) to connect the 1215 local
governing bodies throughout the State government. (See also:
www.itu.int/osg/spu/wsis-themes/ict_stories/Informationkeralamissioncases)
School children enjoying their lessons with the
Supplementary Materials and Revision Tutorial (SMART) programme, one of
the services available on the Singapore videotex system
ITU 910008/Singapore Telecom
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Launched in 1999, e-Citizen has become one of Singapore’s most
important and successful e-government initiatives. E-Citizen is an Internet
portal created to provide Singaporeans with a single, organized access point to
all government services. It is organized according to “life events” rather
than by ministry or department, covering such areas as family planning,
education and recreation. Beyond providing citizens with a central window to
government services, e-Citizen has also helped facilitate improved coordination
between disparate government agencies. E-Citizen was created by the Ministry of
Finance and is managed by the Info-Communications Development Authority. (See
also: www.itu.int/ITU-D/ict/cs/singapore/material/Singapore.pdf)
The 421-metre Telecom-
munication Tower in Kuala Lumpur, with its
television and microwave antennas
ITU 990073/Jean-Marie Micaud
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Malaysia’s e-government initiative, similar to that of many
other governments around the world, is designed to create a paperless public
sector, while also strengthening relationships with citizens and businesses
through greater transparency and information flows. The Malaysian Administrative
Modernization and Management Planning Unit (MAMPU) seeks to enhance the use of
ICTs and has mandated that each government agency create an information
technology (IT) strategic plan to help facilitate greater communication between
agencies and the public. This includes the Smart Partnership Application
Repository (RAPP), the Government Integrated Telecommunication Network (GITN)
and a virtual private network (VPN) that connects all government agencies
throughout project implementation processes. The incumbent carrier, Telekom
Malaysia, and the Malaysian Civil Service Link, which contains a listing and
links to most government agencies, are at the centre of the country’s
e-government initiative. (See also: MAMPU’s IT Strategic Plan website at www.mampu.gov.my/mampueng/Ict/ISPlan/ISPlan.htm,
or consult ITU’s Malaysian
Internet Case Study at www.itu.int/ITU-D/ict/cs/malaysia/material/MYS
CS.pdf)
ANATEL headquarters in Brasilia
ITU 980105/
Fernando Bizerra, BGPress
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The Brazilian telecommunication regulator, ANATEL (Agência
Nacional de Telecomunicações), has employed a variety of mechanisms to equip
Brazilians with access to useful information to help improve their
socio-economic status. Not only does the regulator provide visitors to its
website with a chart of the cheapest telecommunication service rates, which are
provided by each network operator in the country, but it also engages the public
in formulating national telecommunication sector policies. ANATEL has also
created a Fund for the Universalization of Telecommunications Services (FUST) to
help connect the nation’s schools and hospitals to the global information
network. (See also: www.itu.int/newsarchive/wtdc2002/Lighting_the_Way.html)
View of the Nile in Cairo
ITU 940057/Egyptian Tourism Office
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In 1999, the Cabinet Information and Decision Support Centre (IDSC)
organized Egypt’s first conference on IT, at which the Government laid out a
five-year plan to bolster ICTs in the country. Following the conference, the
Government created a new Ministry of Communication and Information Technology (MCIT)
to oversee the evolution of Egypt’s knowledge society. From developing human
resources to promoting domestic software development and international
alliances, MCIT’s plan sought to draw on both the public and private sectors
to modernize many of the mechanisms in Egyptian society. Some USD 338 million
was allocated to the programme through 2002. While MCIT has taken the lead in
promoting ICTs throughout Egypt, government services are being coordinated
through the national portal at www.alhokoma.gov.eg
(alhokoma means “government”
in Arabic). The IDSC, MCIT and other ministries are constantly working on new
initiatives to digitize government content to both promote public use of the
Internet and streamline processes for administering government services. (See
also: www.itu.int/ITU-D/ict/cs/egypt/material/egypt.pdf)
ITU 010570/PhotoDisc
If you have feedback or comments on these or any other “ICT
Success Stories”,
please contact the ITU Strategy and Policy Unit at:
spumail@itu.int
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