{"id":5135,"date":"2025-07-23T09:17:28","date_gmt":"2025-07-23T09:17:28","guid":{"rendered":"https:\/\/www.itu.int\/itu-d\/sites\/digital-impact-unlocked\/?p=5135"},"modified":"2025-07-24T07:19:02","modified_gmt":"2025-07-24T07:19:02","slug":"reflections-on-empowering-underserved-communities-at-the-global-dtc-workshop-2025","status":"publish","type":"post","link":"https:\/\/www.itu.int\/itu-d\/sites\/digital-impact-unlocked\/reflections-on-empowering-underserved-communities-at-the-global-dtc-workshop-2025\/","title":{"rendered":"Reflections on empowering underserved communities at the Global DTC Workshop 2025"},"content":{"rendered":"
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Reflections on empowering underserved communities at the Global DTC Workshop 2025<\/h2>\n <\/div>\n
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Since operations began in 2020, the Digital Transformation Centre (DTC) Initiative – a partnership between the International Telecommunication Union (ITU) and Cisco to strengthen and bridge the gap of people\u2019s digital skills – has had significant impact around the world; to date, 500,000 people from underserved communities have been trained in digital literacy and basic digital skills.<\/p>\n<\/div>\n\n

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The DTCs are a global network of 14 national institutions that deliver national digital skills training programmes at basic and intermediate levels, primarily through face-to-face courses. Beneficiaries include, among others, marginalized groups, such as people with disabilities, inmates in a rehabilitation center, and people living in remote and underserved communities. DTCs also conduct train-the-trainers sessions.<\/p>\n<\/div>\n\n

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At the Global DTC Workshop 2025, held from 10 to 12 June in Santo Domingo, DTC focal points shared the importance of sharing best practices and lessons learnt.<\/p>\n<\/div>\n\n

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\u201cThe DTC initiative brings together inclusivity and digital skills. By joining the initiative, we have taken an active role in helping people to join the courses and programs and give the basic skills needed back to the Indonesian people. At the workshop, we learned how the other countries successfully deliver training, and hope that other countries can also learn from our best practices,\u201d said Hamdani Pratmam, ICT Training and Development Center, the DTC in Indonesia.<\/p>\n<\/div><\/blockquote>\n<\/div>\n\n

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Through networking opportunities and small group discussions, along with deep-dive consultation sessions, participants identified methodologies to help them reach more learners.<\/p>\n<\/div>\n\n

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\u201c<\/strong>The face-to-face and networking activities from this year’s Global DTC Workshop is going to strengthen the DTC in Ghana to reach more participants, especially getting qualified trainers for our various workshops. The DTC network is made up of different countries, but we unite in our uniqueness to provide digital skills for persons living in underserved and unserved areas. For instance, learning from the experience of the DTC in Indonesia, we’re going to go back to our home country to recruit qualified university graduates as part of their internship program to assist us to train. I feel this is a sustainable measure. I believe adopting cost-efficient solutions such as this is critical for scaling Ghana’s digital skills provision efforts and covering more underserved communities,\u201d said Abena Acheampomaa Nyamesem, Ghana Investment Fund for Electronic Communications, the DTC in Ghana.<\/p>\n<\/div><\/blockquote>\n<\/div>\n\n

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Participants reflected on how to implement best practices and success stories shared during the workshop to amplify their impact on the ground.<\/p>\n<\/div>\n\n

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\u201cThe feedback from our learners is that the training positively impacts their lives. They learn how to use a computer and take information technology training, and go on to do certifications, after which they can get a job. But they would like to see more courses being offered. During the event, we discussed how we can increase and widen the number of courses. With this new knowledge, we’ll be able to offer more training courses to a broader spectrum of learners and a wider audience can be impacted through this initiative,\u201d said Ehsen Puri, Virtual University of Pakistan, the DTC in Pakistan.<\/p>\n<\/div><\/blockquote>\n<\/div>\n\n

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Participants agreed that events like this showcase the strength of diversity – which will help them reach the next 500,000 learners.<\/p>\n<\/div>\n\n

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\u201cThese types of events contribute to new practices that can be applied in different communities, strengthening the work of DTCs in countries, regions, and local centres,\u201d said Nelson Nunez, Centros Tecnol\u00f3gicos Comunitarios\u202f, the DTC in the Dominican Republic. \u201cThey demonstrate that there are different ways to instil competencies and skills in communities that are adapted to the culture of each country, as well as ways to create and organize collaborative agreements, but which can also be replicated in culturally different countries.\u201d<\/p>\n<\/div><\/blockquote>\n<\/div>\n\n

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And participants agreed that the outcomes of the workshop will be more impactful than ever.<\/p>\n<\/div>\n\n

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Attending the Global DTC Workshop 2025 was a truly impactful experience for me and will profoundly influence my teaching methodologies. My expectation is that the insights gained from this three-day workshop will further increase the program’s acceptability and contribute to making the delivery process more streamlined and impactful for our students across Sierra Leone,\u201d said Mohamed Mustapha Dumbuya, Bridge the Digital Divide Sierra Leone, the DTC in Sierra Leone.<\/p>\n<\/div><\/blockquote>\n<\/div>\n\n

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The DTC initiative is co-financed by ITU and the Government of Norway.<\/p>\n<\/div>\n\n

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This is an ITU Development #DigitalImpactUnlocked<\/a><\/em><\/strong> story<\/strong><\/p>\n<\/div>\n\n

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About the Digital Transformation Centres (DTC) Initiative<\/strong><\/h2>\n<\/div>\n\n
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The Digital Transformation Centres (DTC) Initiative was launched in September 2019 by the ITU Telecommunication Development Bureau (BDT) in partnership with Cisco, with the objective of supporting countries to strengthen digital capacities of citizens, particularly in the underserved communities. The DTCs become part of a global network of institutions to accelerate the uptake of digital technologies among citizens and boost the capacity of young entrepreneurs and MSMEs to succeed in the digital economy.

The Boosting digital skills <\/a>through <\/a>Digital Transformation Centres (DTCs)<\/a> project supports the activities implemented under the DTC Initiative.<\/p>\n\t<\/div>\n <\/div>\n <\/div>\n\n\n

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Also read<\/strong><\/h2>\n<\/div>\n\n
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Inclusive digital education for visually impaired people in Pakistan<\/p>\n

Discover more<\/p>\n <\/div>\n <\/div>\n <\/a>\n \n \"\"\n

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Driving digital empowerment in the Dominican Republic through the DTC Initiative<\/p>\n

Discover more<\/p>\n <\/div>\n <\/div>\n <\/a>\n \n \"\"\n

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Empowering indigenous people in the Philippines through digital literacy training programme<\/p>\n

Discover more<\/p>\n <\/div>\n <\/div>\n <\/a>\n \n \"\"\n

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ITU Academy Training Centres meet in Manama, Bahrain, to share best practices and strengthen digital skills training<\/p>\n

Discover more<\/p>\n <\/div>\n <\/div>\n <\/a>\n \n \"\"\n

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Global DTC Workshop 2024: Accelerating digital skills development<\/p>\n

Discover more<\/p>\n <\/div>\n <\/div>\n <\/a>\n \n \"\"\n

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Revolutionizing Lives with DTC in Ghana<\/p>\n

Discover more<\/p>\n <\/div>\n <\/div>\n <\/a>\n \n \"\"\n

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Rafael Sosa Marte\u2019s journey with the Digital Transformation Centres Initiative in the Dominican Republic<\/p>\n

Discover more<\/p>\n <\/div>\n <\/div>\n <\/a>\n <\/div>\n <\/section>\n","protected":false},"excerpt":{"rendered":"

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