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General Secretariat Departments

Office of the Secretary-General (OSG)

The Secretary-General is responsible for the overall management of the Union and acts as its legal representative. He coordinates all administrative aspects of the Union’s activities to ensure the most effective and economic use of its resources. The Deputy-Secretary-General assists the Secretary-General in the performance of his duties and performs other specific tasks entrusted to him by the Secretary-General.

Strategic Planning and Membership (SPM)

The Strategic Planning and Membership department anticipates and analyzes strategic challenges and their implications for the Union in the fast evolving telecommunications/ICT environment and develops forward-looking strategic proposals for the ITU management team with a view to ensuring that the organization meets the objectives assigned by the membership.

Human Resources Management (HRMD)

The Human Resources Management Department (HRMD) advises the Secretary General on human resources matters. The Department strives to provide comprehensive strategic and operational advice in these areas, while ensuring consistency with ITU overall strategy, policies, regulations and rules, as well as being in harmony with policies promulgated by the UN Common System (ICSC).

Financial Resources Management (FRMD)

The Financial Resources Management Department (FRMD) leads, oversees and advises the governing bodies on the conceptualization and implementation of policies, strategies, plans, projects and approaches for the administration and delivery of finance, budget, accounts and procurement support services provided at ITU.

ITU TELECOM Secretariat

The TELECOM Secretariat is responsible for most aspects of the planning and delivery of ITU TELECOM events, which provide a global ICT community platform for stakeholders from across the telecommunications/ICT sector to connect, collaborate and create the future ICT landscape. ITU Telecom events are unique events for the ICT community, with a firm focus on sharing knowledge, networking, high-level engagement and strategic debate.

Conferences and Publications (C&P)

The mission of the Conferences and Publications Department (C&P) is to provide ITU and its constituents with the linguistic and logistical expertise necessary for the Union’s activities.

Information Services (IS)

The Information Services Department (IS) is the focal point for the ITU information technology services, managing ERP, CRM, documents, information systems and infrastructure, service-desk, library, archives and information management services, safety and security (both physical and logical), to support staff both at Headquarters and in the Field, as well as delegates attending conferences, meetings and events world-wide. It also promotes ICT collaboration, partnerships and information-sharing and represents ITU in inter-organization meetings and committees related to information technology and security management.