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Question 5/2

Question 5/2 - Requirements, priorities and planning for telecommunication management and OAM Recommendations
(Continuation of Questions 5/2, 12/2 and 13/2)
Study Group 2 is the lead study group for Telecommunication Management and OAM. Telecommunication management and OAM include the management of telecommunication services, networks, and equipment, by means of generic and technology-specific principles, frameworks, (methodology), architectures, functional requirements, information models, and protocols for the specification of management and OAM interfaces between network elements, between network elements and management systems, and also between management systems.
In the fast evolving world of Telecoms, modern Telecom Operators, performing Service Provider (SP) and/or Network Operator (NO) roles, need to be able to evolve their management activities, processes and management systems to:
  • Support a network delivering both today's services and "next generation" services including, Internet of things (M2M), IPTV, online-gaming, smart grid, intelligent transport systems, telecom finance, converged fixed and mobile networks, future networks, and more;
  • Support cloud computing management and its service delivering, such as IaaS, PaaS, SaaS, etc.;
  • Improve understanding of the management requirements of customers, new services and the networks required to support these services;
  • Meet the need to enhance the customer/user experience including self-service (zero touch) etc.;
  • Support management activities to optimize the business processes.
This question is responsible for identifying network operators' and service providers' priorities for the development of telecoms management Recommendations and for developing a programme to meet these priorities.
This question is also responsible for the coordination of management standardization work inside ITU-T.
Close cooperation is required with the Service and Network Operators group (SNO) and other SDOs and forums.
Study items to be considered include, but are not limited to:
  • What are the network operator and service providers' requirements and priorities for the development of telecoms management Recommendations?
  • What changes are needed to the study group work programme to meet the network operator and service providers' priorities?
  • What aspects of telecommunication management and OAM are under development or need to be assigned to what Questions for timely development?
Tasks include, but are not limited to:
  • To gain an understanding of the network operator and service provider's requirements and priorities for the development of telecoms management technology and Recommendations through workshops and joint events with other forums and SDOs.
  • To establish an ongoing mechanism (e.g. by organizing a series of workshops and/or a establish permanent advisory group) to agree the priorities of network operator and service providers' priorities in order to influence the future direction of telecom management including the; strategy and commit, infrastructure lifecycle management, product lifecycle management, operations support and readiness, fulfilment, assurance and billing process areas as they relate to market product and customer management, service management, resource management and supplier/partner management (M.3050 Business Processes).
  • Develop, maintain, and regularly distribute a project overview/work plan that documents the work and time schedules of all major new telecommunications management and OAM activities;
  • Identification of development directions, missing work areas and those that are overlapping, or potentially so, between multiple study groups, Questions and Recommendations;
  • Manage the responsibility associated with the lead SG on telecommunication management;
  • To create a plan to allocate responsibilities in other Questions to fulfil the identified priorities;
  • Maintain a close relation with the Service and Network Operators Group (SNO) in order to include relevant SNO output in ITU-T deliverables;
  • Establish and maintain an active liaison and agree priorities with key SDOs and forums.
Service and Network Operators Group (SNO)
Study Groups
  • 9, 12, 13, 15, 16, 17
Standardization bodies