1 Scope
2 References
3 Definitions
3.1 Terms defined elsewhere
3.2 Terms defined in this Supplement
4 Abbreviations and acronyms
5 Conventions
6 Overview
6.1 Key characteristics
6.2 Deployment models
6.3 Service categories
6.4 Benefits of cloud computing
7 Questionnaire findings
7.1 Questionnaire respondents
7.2 Deployment of cloud computing in developing countries
7.3 Applications and services
7.4 Infrastructure requirements
7.5 Costs associated with cloud computing adoption
8 Cloud computing requirements in developing countries
8.1 Standardization requirements
8.2 Human resources
8.3 Data centres
8.4 Electricity supply
8.5 Network infrastructure
8.6 Trust
9 Challenges of cloud computing adoption
9.1 Lack of regulatory framework for cloud computing services
9.2 Security and privacy concerns
9.3 Infrastructure needs
9.4 Capacity building
9.5 Quality of service
9.6 Compliance limitations
9.7 High cost of broadband Internet
10 General recommendations on adoption of cloud computing by developing
countries
10.1 Regulatory framework
10.2 Standards adoption
10.3 Basic broadband infrastructure
10.4 Internet exchange points
10.5 Reliable electricity
10.6 Data centres
Appendix I – Presentation of the results of the questionnaires for cloud
service customers
I.1 List of responders
I.2 Responses to the questionnaire
Appendix II – Results of the questionnaire for cloud service providers (CSPs)
on cloud computing status in developing countries
II.1 List of responders
II.2 Responses to the questionnaire
Bibliography