Summary

This Recommendation focuses on customer-oriented network quality auto optimization (CNAO) with Artificial Intelligence (AI). It provides the network capability requirements and functional framework for CNAO with AI.

This Recommendation defines the network capabilities and functional framework for implementing AI-driven network optimization systems aiming to enhance customer experience from the customer's perspective. It addresses the challenge of network quality complaints despite normal network indicators and normal network elements status. By intelligently identifying customer intentions and the root causes of these complaints, the CNAO system ensures the application of differentiated network optimization strategies, thus providing a targeted resolution to perceived service quality issues.