Recommendation ITU-T X.1470 (11/2021) Security guidelines of web-based online customer service
Summary
History
FOREWORD
Table of Contents
1 Scope
2 References
3 Definitions
     3.1 Terms defined elsewhere
     3.2 Terms defined in this Recommendation
4 Abbreviations and acronyms
5 Conventions
6 Overview
     6.1 System life cycle
     6.2 System components
     6.3 Security risks
     6.4 Security requirements
     6.5 Security tests
7 Security risks analysis
     7.1 Security risks
     7.2 Relationship between security risks and system components
8 Security requirements and measures
     8.1 Fundamental component security
          8.1.1 Issue description
          8.1.2 Security risk analysis
          8.1.3 Security requirements and measures
     8.2 Information inquiry scenario
          8.2.1 Description of service function
          8.2.2 Security risk analysis
          8.2.3 Security requirements and measures
     8.3 Commodity purchase scenario
          8.3.1 Description of service function
          8.3.2 Security risk analysis
          8.3.3 Security requirements and protection measures
     8.4 Subscription service scenario
          8.4.1 Description of service function
          8.4.2 Security risk analysis
          8.4.3 Security requirements and measures
     8.5 User identity authentication scenario
          8.5.1 Description of service function
          8.5.2 Security risk analysis
          8.5.3 Security requirements and measures
9 Security tests
     9.1 Fundamental component security
     9.2 Information inquiry
     9.3 Commodity purchase
     9.4 Subscription service
     9.5 User identity authentication
Bibliography
<\pre>