1
Scope
2
References
3
Abbreviations
4
Introduction
4.1 Tasks and components of a spoken dialogue system
4.2
Telephone interaction with a spoken dialogue system
4.3 Quality aspects and influencing factors
4.4 Subjective evaluation methods
5
Spoken dialogue system characterization
5.1 Agent factors
5.2 Task factors
5.3 User factors
5.4 Environmental factors
5.5 Contextual factors
6
Experimental set-up
6.1 System set-up and Wizard-of-Oz simulation
6.2 Test scenarios
6.3 Test subjects
7
Questionnaires
7.1 Questions related to the user's background
7.2 Questions related to the individual interaction
7.3 Questions related to the user's overall impression of the
system
8
Usability evaluation
9
Analysis and interpretation of collected information
Appendix I – Scenario
examples
BIBLIOGRAPHY