1 Scope
2 References
2.1 Normative references
2.2 Bibliographic references
3 Definitions
4 Abbreviations
5 Performance Management
5.1 Performance Quality Assurance
5.1.1 QOS performance goal setting function set
5.1.2 Network performance goal setting function set
5.1.3 Subscriber service quality criteria function set
5.1.4 QOS performance assessment function set
5.1.5 Network performance assessment function set
5.1.6 NE(s) performance assessment function set
5.1.7 Data integrity check function set
5.2 Performance Monitoring
5.2.1 Performance monitoring policy function set
5.2.2 Network performance monitoring event correlation and filtering function
set
5.2.3 Data aggregation and trending function set
5.2.4 Circuit-specific data collection function set
5.2.5 Traffic status function set
5.2.6 Traffic performance monitoring function set
5.2.7 NE(s) threshold crossing alert processing function set
5.2.8 NE(s) trend analysis function set
5.2.9 Performance monitoring data accumulation function set
5.2.10 Detection, counting, storage and reporting function set
5.3 Performance Management Control
5.3.1 Network traffic management policy function set
5.3.2 Traffic control function set
5.3.3 Traffic administration function set
5.3.4 Performance administration function set
5.3.5 Execution of traffic control function set
5.3.6 Audit report function set
5.4 Performance Analysis
5.4.1 Recommendations for performance improvementfunction set
5.4.2 Exception threshold policyfunction
set
5.4.3 Traffic forecasting function set
5.4.4 Customer service performance summary (excludes traffic) function set
5.4.5 Customer traffic performance summary function set
5.4.6 Traffic exception analysis function set
5.4.7 Traffic capacity analysis function set
5.4.8 Network performance
characterization function set
5.4.9 NE(s) performance characterization function set
5.4.10 NE(s) traffic exception analysis function set
5.4.11 NE(s) traffic capacity analysis function set
6 Fault Management
6.1 RAS Quality Assurance
6.1.1 Network RAS goal settingfunction
set
6.1.2 Service availability goal setting function set
6.1.3 RAS assessment function set
6.1.3.1 Management requirements
6.1.4 Service outage reportingfunction
set
6.1.5 Network outage reportingfunction
set
6.1.6 NE(s) outage reportingfunction set
6.2 Alarm surveillance
6.2.1 Alarm policy function set
6.2.2 Network fault event analysis, including correlation and filtering
function set
6.2.3 Alarm status modification function
set
6.2.4 Alarm reporting function set
6.2.5 Alarm summary function set
6.2.6 Alarm event criteria function set
6.2.7 Alarm indication management
function set
6.2.8 Log control function set
6.2.9 Alarm correlation and filtering function set
6.2.10 Failure event detection and reporting function set
6.3 Fault localization
6.3.1 Fault localization policy function set
6.3.2 Verification of parameters and connectivity function set
6.3.3 Network fault localization function set
6.3.4 NE(s) fault localization function
set
6.3.5 Running of diagnostic function set
6.4 Fault Correction
6.4.1 Management of repair processfunction
set
6.4.2 Arrangement of repair with customer function set
6.4.3 Scheduling and dispatch administration of repair forces function set
6.4.4 NE(s) fault correction function set
6.4.5 Automatic restoration function set
6.5 Testing
6.5.1 Test point policy function set
6.5.2 Service test function set
6.5.3 Circuit selection, test correlation and fault location function set
6.5.4 Selection of test suite function
set
6.5.5 Test access network control and recovery function set
6.5.6 Test access configuration function set
6.5.7 Test circuit configuration function set
6.5.8 NE(s) test control function set
6.5.9 Results and status reporting function set
6.5.10 Test access path management function set
6.5.11 Test access function set
6.6 Trouble administration
6.6.1 Trouble report policy function set
6.6.2 Trouble reporting function set
6.6.3 Trouble report status change notification function set
6.6.4 Trouble information query function set
6.6.5 Trouble ticket creation notification function set
6.6.6 Trouble ticket administration function set
6.6.7 Management of trouble by service customer function set (new function
set)
7 Configuration Management
7.1 Network Planning and Engineering
7.1.1 Product line budget function set
7.1.2 Supplier and technology policy function set
7.1.3 Area boundary definition function set
7.1.4 Infrastructure planning function set
7.1.5 Management of planning and engineering process function set
7.1.6 Demand forecasting function set
7.1.7 Network infrastructure design function set
7.1.8 Access infrastructure design function set
7.1.9 Facility infrastructure design function set
7.1.10 Routing design function set
7.1.11 NE(s) design function set
7.2 Installation
7.2.1 Procurement function set
7.2.2 Management of installation function set
7.2.3 Contracting function set
7.2.4 Real estate management function set
7.2.5 Arrangement of installation with customer function set
7.2.6 Network installation administration function set
7.2.7 Material management function set
7.2.8 Scheduling and dispatch administration of installation force function
set
7.2.9 Installation completion reporting function set
7.2.10 Software administration function set
7.2.11 NE installation administration function set
7.2.12 Loading software into NEs function set
7.3 Service Planning and Negotiation
7.3.1 Service planning function set
7.3.2 Service feature definition function set
7.3.3 Marketing function set
7.3.4 Management of sales process function set
7.3.5 External relations (legal,
stockholders, regulators, public relations) function set
7.3.6 Customer identification function set
7.3.7 Customer need identification function set
7.3.8 Customer service planning function set
7.3.9 Customer service feature definition function set
7.3.10 Solution proposal function set
7.4 Provisioning
7.4.1 Provisioning policy function set
7.4.2 Material management policy function set
7.4.3 Access route determination function set
7.4.4 Directory address determination function set
7.4.5 Leased circuit route determination
function set
7.4.6 Request for service function set
7.4.7 Service status administration function set
7.4.8 Network resource selection and assignment function set
7.4.9 Interexchange circuit design function set
7.4.10 Access circuit design function set
7.4.11 Leased circuit design function set
7.4.12 Facility design function set
7.4.13 Manage pending network changes function set
7.4.14 Network connection management function set
7.4.15 Circuit inventory notification function set
7.4.16 Circuit inventory query function set
7.4.17 NE(s) configuration function set
7.4.18 NE(s) administration function set
7.4.19 NE(s) database management function set
7.4.20 Assignable inventory management function set
7.4.21 NE(s) resource selection and assignment function set
7.4.22 NE(s) path design function set
7.4.23 Loading program for service feature(s) function set
7.4.24 NE(s) inventory notification function set
7.4.25 NE(s) inventory query function set
7.4.26 Manage pending changes in NE(s) function set
7.4.27 Access to parameters and cross-connects in NEs function set
7.4.28 Access to service features in NEs function set
7.4.29 Self-inventory function set
7.5 Status and control
7.5.1 Priority service policy function set
7.5.2 Priority service restoration function set
7.5.3 Message handling systems network status function set
7.5.4 Leased circuit network status function set
7.5.5 Transport network status function set
7.5.6 NE(s) status and control function set
7.5.7 Access to state information in NEs function set
7.5.8 Notification of state changes by NEs function set
8 Accounting Management
8.1 Usage Measurement
8.1.1 Planning of the usage measurement process function set
8.1.2 Management of the usage measurement process function set
8.1.3 Usage aggregation function set
8.1.4 Service usage correlation function set
8.1.5 Service usage validation function set
8.1.6 Usage distribution function set
8.1.7 Usage surveillance function set
8.1.8 Usage error correction function set
8.1.9 Usage testing function set
8.1.10 Measurement rules identification function set
8.1.11 Network usage correlation function set
8.1.12 Usage short-term storage function set
8.1.13 Usage long-term storage function set
8.1.14 Usage accumulation function set
8.1.15 Usage validation function set
8.1.16 Administration of usage data collection function set
8.1.17 Usage generation function set
8.2 Tariffing/pricing
8.2.1 Pricing strategy function set
8.2.2 Tariff and price administration function set
8.2.3 Costing function set
8.2.4 Settlements policy function set
8.2.5 Feature pricing function set
8.2.6 Provision of access to tariff/price information function set
8.2.7 Rating usage function set
8.2.8 Totalling usage charges function set
8.3 Collections and Finance
8.3.1 Planning of the billing process function set
8.3.2 Management of the billing process function set
8.3.3 General accounting operations function set
8.3.4 General ledger function set
8.3.5 Accounts receivable function set
8.3.6 Accounts payable function set
8.3.7 Payroll function set
8.3.8 Benefits administration function set
8.3.9 Pension administration function set
8.3.10 Taxation function set
8.3.11 Human resources function set
8.3.12 Invoice assembly function set
8.3.13 Sending invoice function set
8.3.14 Customer tax administration function set
8.3.15 In-call service request function set
8.3.16 Storage of invoice function set
8.3.17 Receipt of payment function set
8.3.18 Inquiry response function set
8.3.19 Collections function set
8.3.20 Customer account administration function set
8.3.21 Customer profile administration
function set
8.4 Enterprise Control
8.4.1 Budgeting function set
8.4.2 Auditing function set
8.4.3 Cash management function set
8.4.4 Raising equity function set
8.4.5 Cost reduction function set
8.4.6 Profitability analysis function set
8.4.7 Financial reporting function set
8.4.8 Insurance analysis function set
8.4.9 Investments function set
8.4.10 Assets management function set
8.4.11 Tracking of liabilities function set
9 Security Management
9.1 Prevention
9.1.1 Legal review function set
9.1.2 Physical access security function set
9.1.3 Guarding function set
9.1.4 Personnel risk analysis function set
9.1.5 Security screening function set
9.2 Detection
9.2.1 Investigation of changes in revenue patterns function set
9.2.2 Support element protection function set
9.2.3 Customer security alarm function set
9.2.4 Customer (external user) profiling function set
9.2.5 Customer usage pattern analysis function set
9.2.6 Investigation of theft of service function set
9.2.7 Internal traffic and activity pattern analysis function set
9.2.8 Network security alarm function set
9.2.9 Software intrusion audit function set
9.2.10 Support element security alarm reporting function set
9.3 Containment and Recovery
9.3.1 Protected storage of business data function set
9.3.2 Exception report action function set
9.3.3 Theft of service action function
set
9.3.4 Legal action function set
9.3.5 Apprehending function set
9.3.6 Service intrusion recovery function set
9.3.7 Administration of customer revocation list function set
9.3.8 Protected storage of customer data function set
9.3.9 Severing external connections function set
9.3.10 Network intrusion recovery function set
9.3.11 Administration of network revocation list function set
9.3.12 Protected storage of network configuration data function set
9.3.13 Severing internal connections function set
9.3.14 NE(s) intrusion recovery function
set
9.3.15 Administration of NE(s) revocation list function set
9.3.16 Protected storage of NE(s) configuration data function set
9.4 Security Administration
9.4.1 Security policy function set
9.4.2 Disaster recovery planning function set
9.4.3 Manage guards function set
9.4.4 Audit trail analysis function set
9.4.5 Security alarm analysis function set
9.4.6 Assessment of corporate data integrity function set
9.4.7 Administration of external authentication function set
9.4.8 Administration of external access control function set
9.4.9 Administration of external certification function set
9.4.10 Administration of external encryption and keys function set
9.4.11 Administration of external security protocols function set
9.4.12 Customer audit trail function set
9.4.13 Customer security alarm management function set
9.4.14 Testing of audit trail mechanism function set
9.4.15 Administration of internal authentication function set
9.4.16 Administration of internal access control function set
9.4.17 Administration of internal certification function set
9.4.18 Administration of internal encryption and keys function set
9.4.19 Network audit trail management function set
9.4.20 Network security alarm management function set
9.4.21 NE(s) audit trail management
function set
9.4.22 NE(s) security alarm management function set
9.4.23 Administration of keys for NEs function set
9.4.24 Administration of keys by an NE function set
Appendix I - Examples
of generic scenarios
I.1 Customer Administration
I.1.1 Service activation (CM, PM, FM, AM, SM)
I.1.2 Immediate service activation with pre-equipped resources (CM, PM, FM,
AM, SM)
I.1.3 Customer request to activate capacity (CM, PM, AM, SM)
I.1.4 Request for network information (CM)
I.1.5 Customer trouble report (FM, CM)
I.2 Network provisioning management
I.2.1 Capacity provisioning for new and/or existing services (CM, AM)
I.3 Work force management
I.3.1 Enterprise management (AM, FM, CM, SM)
I.4 Tariff, charging and accounting administration
I.4.1 Pricing and billing process set-up (AM, CM)
I.4.2 Billing and collections (AM, PM, FM, CM, SM)
I.5 Quality of Service and network
performance administration
I.5.1 Traffic quality assurance (PM, CM)
I.5.2 Performance quality assurance (PM, CM, AM)
I.5.3 Reliability, Availability and Survivability Quality Assurance (FM)
I.6 Traffic measurement and analysis administration
I.6.1 Traffic analysis (PM, CM)
I.7 Traffic management
I.7.1 Network traffic control (PM, FM, CM)
I.7.2 Customer-related traffic control (PM, CM)
I.8 Routing and digit analysis
administration
I.9 Maintenance management
I.9.1 PM Proactive Maintenance (PM, FM, CM)
I.9.2 Network detected trouble (FM, PM, CM, AM)
I.9.3 Fault localization (FM, PM, CM)
I.9.4 Fault correction (FM, CM)
I.10 Security administration
I.10.1 Establish/change privileges (SM)
I.10.2 Audit detection of a security violation (SM, CM, AM)
I.11 Logistics management