Table of Contents - M.3389 (03/2025) - Requirements for artificial intelligence-based customer experience management of telecom services

1	Scope
2	References
3	Definitions
	3.1	Terms defined elsewhere
	3.2	Terms defined in this Recommendation
4	Abbreviations and acronyms
5	Conventions
6	Overview
7	Requirements for AI-based customer experience management of telecom services
	7.1	Customer experience data acquisition
	7.2	Customer experience data processing and feature data pre-processing
	7.3	Customer experience data storage
	7.4	Customer experience model repository management
	7.5	Customer experience monitoring and analysis
	7.6	Optimization strategy generation
Annex A – Implementation process of AI-based customer experience management of telecom services
Appendix I – Typical application scenarios for AI-based customer experience management of telecom services
	I.1	Customer experience quality analysis
	I.2	Prediction of experience deterioration
	I.3	Customer experience optimization
	I.4	Customer service guarantee
Appendix II – A typical use case for AI-based customer experience management of telecom services
	II.1	Customer experience optimization by ensuring end-to-end network quality
Bibliography