Summary - M.3389 (03/2025) - Requirements for artificial intelligence-based customer experience management of telecom services

Recommendation ITU-T M.3389 provides the requirements for artificial intelligence (AI)-based customer experience management of telecom services, key implementation processes, typical application scenarios and a use case. The goal is to explain the use of AI technology to achieve closed-loop management of customer experience evaluation, analysis, guarantee and optimization. This Recommendation considers the application of AI technology in customer experience quality monitoring, analysis and optimization strategy generation.