Summary

Recommendation ITU-T M.3344 contains the requirements and analysis for appointment management for the business-to-business and customer-to-business interfaces in support of NGN. Appointment management covers appointment processes for managing the establishment of a mutually acceptable appointment time between the service provider (SP) and the service customer (SC). Appointment management is needed for handling visits to shared facilities or customer facilities: for example, to access customer premises, locked engineering or other facilities, or for joint testing between two enterprises. Appointment management can be used in either the service provisioning or the service assurance process.

The requirements and analysis are provided using the management interface specification methodology described in Recommendation ITU-T M.3020.