CONTENTS

 1     Scope 
 2     References 
 3     Definitions  
        3.1     Terms defined elsewhere    
        3.2     Terms defined in this Recommendation       
 4     Abbreviations   
 5     Conventions     
 6     Concepts and background           
        6.1     NGN service fulfilment and assurance overview      
        6.2     Reference model in the NGN environment  
        6.3     Business context of B2B/C2B interface      
 7     Function framework         
        7.1     Pre-order management      
        7.2     Order management
        7.3     Trouble administration        
        7.4     Testing management           
        7.5     Appointment management  
        7.6     SLA/QoS management      
Appendix I – A scenario example    
        I.1        Scenario description         
        I.2        Example of trouble administration process flow     
        I.3        Example of service fulfilment process flow
Bibliography