1
Scope
2
References
3
Definitions
3.1
Terms defined elsewhere
3.2
Terms defined in this
Recommendation
4
Abbreviations
5
Conventions
6
Concepts and background
6.1
NGN service fulfilment and assurance overview
6.2
Reference model in the
NGN environment
6.3
Business context of
B2B/C2B interface
7
Function framework
7.1
Pre-order management
7.2
Order management
7.3
Trouble
administration
7.4
Testing management
7.5
Appointment management
7.6
SLA/QoS management
Appendix I – A scenario
example
I.1
Scenario description
I.2
Example of trouble administration process flow
I.3
Example of service fulfilment process flow
Bibliography