1
Scope
2 References
3 Definitions
4 Abbreviations and acronyms
5 Introduction
6 Billing-related flows
6.1 Prepaid billing
6.2 Federated billing
6.3 Advice of charge
6.4 eTOM level 3 processes
involved in billing flows
7 DSL fulfilment process flows
7.1 DSL fulfilment
assumptions
7.2 DSL fulfilment process
interactions
7.3 DSL fulfilment process
flows
8 PLM process flows
8.1 PLM Assumptions
8.2 PLM process
interactions
8.3 Application of SIP
business processes
8.4 PLM process flows
9 SLA process flows
9.1 SLA assumptions
9.2 SLA process
interactions
9.3 SLA process flows
Bibliography