CONTENTS

 

 1     Scope 
 2     References 
 3     Definitions  
 4     Abbreviations and acronyms        
 5     Introduction      
        5.1     Purpose of the business process framework           
        5.2     What is the eTOM?           
        5.3     eTOM is more than one document 
        5.4     Using this Recommendation           
        5.5     Intended audience  
        5.6     Benefits of using the eTOM framework      
 6     The eTOM business process framework  
        6.1     Core eTOM single enterprise viewpoint     
        6.2     External interactions           
        6.3     Process flow modelling approach   
        6.4     Summary
 7     The emergence of e-business within the ICT market         
        7.1     What is e-business?           
        7.2     Implications of e-business for service providers      
        7.3     An e-business reference model       
Annex A – eTOM concepts     
        A.1     Overview  
        A.2     Business concepts 
        A.3     End-to-end process flow concepts
Appendix I – TM Forum NGOSS and eTOM     
Bibliography