CONTENTS

 1 Scope 
2 References 
3 Definitions  
        3.1 Terms defined elsewhere    
        3.2     Terms defined in this Recommendation       
4 Abbreviations and acronyms        
5 Background (ITU-T's management service/function approach)      
6 The business process approach    
7 Relationship between the management service/function and business process approaches  
8 Impact on other Recommendations          
Bibliography