CONTENTS

 1     Scope 
 2     References 
 3     Definitions  
 4     Abbreviations and acronyms        
 5     Introduction      
        5.1     What is eTOM?    
        5.2     Where did eTOM come from?       
 6     How does eTOM work? 
        6.1     Process decompositions     
        6.2     Process flows        
 7     Why use eTOM? 
 8     When can eTOM help?   
 9     Who is using eTOM?       
10     Some ideas on using eTOM        
       10.1     Service providers  
       10.2     Vendors
       10.3     Bringing eTOM into your business – Some hints and suggestions    
11     Administrative appendix  
       11.1     Acknowledgements          
       11.2     About TeleManagement Forum     
Bibliography