1
Scope
2 References
3 Definitions
4
Abbreviations and acronyms
5
Introduction
5.1
What
is eTOM?
5.2
Where
did eTOM come from?
6
How
does eTOM work?
6.1
Process
decompositions
6.2
Process
flows
7
Why
use eTOM?
8
When
can eTOM help?
9
Who
is using eTOM?
10 Some ideas on using eTOM
10.1
Service
providers
10.2
Vendors
10.3
Bringing
eTOM into your business – Some hints and suggestions
11 Administrative appendix
11.1
Acknowledgements
11.2
About
TeleManagement Forum
Bibliography