Summary

Recommendation ITU-T H.862.3 describes requirements of the voice management interface for human-care services. This Recommendation focuses on the classification of users and services for the voice user interface (UI) in.

Human-care services are related to the improvement of the quality of life by providing what is necessary for the health, welfare and protection of people. Various voice-based services are being developed to have nursing robots take care of patients and be able to identify problems based on conversations with the patients. This includes the development of technology for voice-based early diagnosis of dementia. Recent research and the use of speech recognition systems have improved the basic keyboard-based user interface with a natural dialogue user interface. In addition, it has become possible to manage the customer's health by, for example, checking and improving the customer's health status.

This Recommendation proposes a service model through the speech recognition interface in human-care services using several scenarios to apply speech recognition technology.