Summary

Recommendation ITU-T G.1031 describes the framework for an opinion model for web-browsing quality of experience (QoE). User perceived quality for web-browsing is dependent on various influence factors (IF) that are related to user, context and system. This Recommendation addresses the latter two influence factors (context and system) and provides an overview of them. At the perceptual level, it defines the relevant events that the user perceives while accessing a web page and contrasts them with the events taking place at the application level and at the network level.