1
Scope
2 References
3 User-driven performance
requirements
4 Key parameters impacting the user
4.1 Delay
4.2 Delay variation
4.3 Information loss
5 Performance considerations for different
applications
5.1 Audio
5.1.1 Conversational voice
5.1.2 Voice messaging
5.1.3 Streaming audio
5.2 Video
5.2.1 Videophone
5.2.2 One-way video
5.3 Data
5.3.1 Web-browsing
5.3.2 Bulk data
5.3.3 High-priority transaction services (E-commerce)
5.3.4 Command/control
5.3.5 Still image
5.3.6 Interactive games
5.3.7 Telnet
5.3.8 E-mail (server access)
5.3.9 Instant messaging
5.4 Background applications
5.4.1 Fax
5.4.2 Low priority transaction services
5.4.3 Email (server-to-server)
5.4.4 Usenet
6 Classification of performance requirements
into end-user Quality of Service categories
Appendix I – Performance targets
Appendix
II – Bibliography