Table of Contents - F.748.67 (12/2025) - Requirements and framework for advanced intelligent customer service system

1	Scope
2	References
3	Definitions
	3.1	Terms defined elsewhere
	3.2	Terms defined in this Recommendation
4	Abbreviations and acronyms
5	Conventions
6	Overview
	6.1	Introduction of AICSS
	6.2	Classification of AICSS
7	Design principles and framework for AICSS
	7.1	Design principles for AICSS
	7.2	Framework of AICSS
8	Requirements for AICSS
	8.1	Functional requirements
	8.2	Performance requirements
	8.3	Openness requirements
	8.4	Reliability requirements
	8.5	Security requirements
Appendix I – Use cases of advanced intelligent customer service system
	I.1	Omni-channel and omni-media customer service scenario
	I.2	Video + digital human customer service scenario
	I.3	Intelligent inspection service scenario
	I.4	Intelligent agent assistance service scenario
	I.5	Intelligent outbound call scenario
Bibliography