CONTENTS
1 Scope
2 References
3 Definitions
4 Abbreviations
5 Conventions
6 Operational resource and service
management
6.1 Resource
management
6.2 Service
management
6.3 Services
and network operations model
7 Concept of service
management
7.1 Service development & management
7.2 Service management &
operations
7.3 Customer service management and operations
8 Conclusion