CONTENTS

 1     Scope
 2     References
 3     Definition of terms
 4     Service definition
 5     Service management
        5.1     Service ordering – General procedure
        5.2     Procedures for IFS access in the country of origin via dialling a national freephone number (Access Method No. 1)
                  5.2.1     Service provisioning
                  5.2.2     Requirements before issuing the service order
                  5.2.3     Preparation of the service order form
                  5.2.4     Policy for assignment of national freephone numbers in the country of origin for use in the international freephone service
                  5.2.5     Service disconnection
        5.3     Procedures for IFS access in the country of origin via international direct dialling of a foreign domestic freephone number (Access Method No. 2)
                  5.3.1     Service provisioning
                  5.3.2     Requirements before issuing the service order
                  5.3.3     Preparation of the service order form
                  5.3.4     Policy for assignment of numbers used for access to foreign domestic freephone numbers   
                  5.3.5     Service disconnection
        5.4     Procedure for IFS access in the country of origin via dialling a universal international freephone number (Access Method No. 3)
                  5.4.1     Service provisioning
                  5.4.2     Requirements before issuing the service order
                  5.4.3     Preparation of the service order form
                  5.4.4     Policy for assignment of universal international freephone numbers
                  5.4.5     Service disconnection
        5.5     Common service management aspects
                  5.5.1     Directory assistance/listing
                  5.5.2     Access capabilities/line definition
                  5.5.3     Service authorization
                  5.5.4     Preservice testing
                  5.5.5     Service order control
                  5.5.6     Service abuse
        5.6     Operational aspects
                  5.6.1     Operations centres
                  5.6.2     Preservice testing
                  5.6.3     Service faults
        5.7     Data collection
                  5.7.1     Collection of originating country performance data
                  5.7.2     Exchange of customer performance data
 6     Customers service features
        6.1     Announcement for caller
        6.2     Geographical zone call routing
        6.3     Variable call routing
                  6.3.1     Point of origin call routing
                  6.3.2     Time-dependent call routing
                  6.3.3     Date-dependent call routing
                  6.3.4     Variable (follow-me) call routing
                  6.3.5     Call completion on busy (traffic-dependent) call routing
                               6.3.5.1     Diversion of calls to alternative destinations
                               6.3.5.2     Queueing of calls
                               6.3.5.3     Recorded announcements
        6.4     Additional customer service statistics
                  6.4.1     Real-time information
                  6.4.2     Data analysis
        6.5     Directory assistance/listing services
 7     Operational provisions
        7.1     Service operational requirements
        7.2     Network management
        7.3     Quality of service
Annex A – IFS – National Freephone Number Request Form
Annex B – IFS – Foreign Domestic Freephone Number Access
Annex C – IFS – Universal International Freephone Number Access