1 Scope
2
References
3
Terms and definitions
4
Abbreviations
5
Characteristics of older people
6
OrganizationofthisRecommendation
7
Locating and accessing a telephone: Visual requirements
7.1 Terminal identification signs
7.2 Lighting
7.3 Operating instructions
7.4 Information displays and visual indicators
8
Locating and accessing a telephone: Hearing requirements
9
Locating and accessing a telephone: Strength, mobility and dexterity
requirements
9.1 Space surrounding the telephone
9.2 Area immediately around the telephone
10 Initialization step: Call set-up:
Visual, tactile and dexterity requirements
10.1 Keypads
11 Initialization step – Call
set-up: Hearing requirements
12 Initialization step – Call
set-up: Cognitive requirements
13 Initialization step – Call
set-up: Mobility requirements
14 Initialization step – Payment:
Visual requirements
14.1 Cards
15 Initialization step – Payment:
Hearing requirements
16 Initialization step – Payment:
Tactile, strength, mobility and dexterity requirements
16.1 Location of coin, card and token slots
16.2 Cards to be inserted
16.3 Cards to be swiped
17 Communication step: Tactile,
strength, mobility and dexterity requirements
17.1 The cord connecting handset and terminal
17.2 The handset: location, weight and shape
17.3 Hands-free operation
18 Communication phase
18.1 Mildly hard of hearing (some high frequency loss)
18.2 Moderately hard of hearing (significant loss of high
frequencies and some loss of middle frequencies)
18.3 Severe hearing loss (significant loss of high and middle
frequencies)
18.4 Profoundly deaf (cannot use hearing for any form of verbal
communication)
19 Next call (follow-on call):
Visual, tactile, strength, mobility and dexterity requirements
19.1 Redial
19.2 New number call
20 Terminate call: Visual
requirements
20.1 Receipts
21 Terminate call: Hearing
requirements
22 Terminate call: Tactile,
strength, mobility and dexterity requirements
22.1 Retrieving remaining coins
22.2 Card retrieval
23 Bibliography